Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department.

Telephone: 0800 3891 118
Email: customer.care@118118.com
Postal address: 118118 Customer Care team, Fusion Point, Dumballs Road, Cardiff. CF10 5BF.

We are open Monday - Friday between 8am to 8pm, and have an answerphone available for evenings, weekends, and Bank Holidays.