Contact Us

Customer Care

Contact the number below or email us if you have any queries about 118 118 directory enquiries.

Telephone: 0800 3891 118
Fax: 029 2054 8007



Telephone: 029 2054 8000
Fax: 029 2054 8030
Fusion Point
Dumballs Road
Tresillian Terrace
CF10 5BF

Directions by car

At junction 33, take the A4232 exit to Airport/Penarth/Barry/Cardiff West. At the roundabout, take the 1st exit onto A4232 heading to Cardiff West/Barry/Airport/Penarth. After approx 6 miles, take the B4267 exit. At the roundabout, take the 2nd exit onto Hadfield Rd. After 0.9 miles, turn left onto Penarth Rd/A4160. After 1 mile, turn right onto Tresillian Terrace. Continue onto Dumballs Rd and 118 118 TNUK building is on the left.

Directions by train

From London Paddington to Cardiff Central Station. Exit the station at the rear entrance and head towards to the Lloyds Banking Group building (approx 3 minutes walk). Tresillian Terrace runs down alongside the Lloyds building and you’ll find 118 118 TNUK on the left hand side (approx. 2 minutes walk).


Marketing, Commercial Team (118 118)

Press queries – please contact the Press Office on
Telephone: +44 0203 205 0816 Email:


Telephone: 0870 233 1000

Fax: 0870 233 2200
2nd Floor
21-22 Warwick Street


Warwick Street is located just off of Regent Street and the entrance to our office is on street level next to NOPI restaurant

The nearest tube stations are Oxford Circus (For the Bakerloo, Victoria and Central Lines) and Piccadilly Circus (For the Bakerloo and Piccadilly Lines)

All major London stations have tube links to nearby stations.

  • Paddington - Bakerloo Line to Oxford Circus or Piccadilly Circus
  • Victoria - Victoria Line to Oxford Circus
  • Euston - Victoria Line to Oxford Circus
  • Kings Cross - Victoria Line to Oxford Circus

Click here to see a map online.