Accredited Trades

Please select one of the areas below to read our terms & conditions.

1. General

These terms and conditions (referred to as this "Agreement" or "Terms and Conditions") apply to the Referral Services (as defined below) supplied by 118//Media Limited, a company registered in England and Wales with registered number 05538664 and registered office at Sterling House, Malthouse Avenue, Cardiff Gate Business Park, CF23 8RA ("118", “We” or “Our”), and its Affiliates (as defined below).

Your use of the Referral Services and/or Your making a Service Enquiry (as defined below) shall constitute Your acceptance of these Terms and Conditions.

ACCORDINGLY, YOU SHOULD READ THESE TERMS AND CONDITIONS CAREFULLY AND, IF YOU DECIDE TO CONTINUE TO USE THE REFERRAL SERVICES OR DECIDE TO MAKE A SERVICE ENQUIRY, YOU SHOULD PRINT A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

You may only use the Referral Services or make a Service Enquiry if You are 18 years of age or older. If You do not agree with these Terms and Conditions, or if You are under the age of 18, You should immediately refrain from using the Referral Services and should not make a Service Enquiry. You shall only use the Referral Services for personal benefit and shall make serious and real Service Enquiries only.

All services performed by a Service Provider as a result of a referral made through the Referral Service are to be provided by the applicable Service Provider (and not by 118) and will be subject to these Terms and Conditions, the specific terms of any contract(s) You may enter into with such Service Provider, and any applicable laws.

ALL CONTRACTED SERVICES WILL BE PROVIDED TO YOU BY THIRD PARTY SERVICE PROVIDERS AND NOT BY 118.

2. Definitions

The following terms when used in these Terms and Conditions or any document referred to herein shall have the following meaning:

"Affiliate" means in respect of a party, any company or other business entity controlled by, controlling or under the common control of that party and for the purposes of the definition of "Affiliate" "control", shall mean the direct or indirect power to direct or cause the direction of the management and policies of a company or other business entity, whether through ownership of 50% or more of the voting interest, by contract, or otherwise (and "controlling" and "controlled" shall be construed accordingly).

“Contracted Service” means service to be provided by a Service Provider as a result of a referral made by 118 in response to a Service Enquiry made by You through the Referral Service.

“Quote” means a quotation for Contracted Services in response to a Service Enquiry.

“Referral Service” means the service operated by 118 and its Affiliates via the 118118 voice directory enquiry service, SMS messaging and/or the Website, consisting of information provided on behalf of Service Providers, the matching by 118 and its Affiliates of Service Enquiries with Service Providers, and the providing of Quotes for the Contracted Service. Where applicable in this Agreement, any reference to usage, receipt or provision of the Referral Services shall be deemed to include any access to and/or usage of the 118118 voice directory enquiry service, SMS messaging and the Website.

"Service Enquiry" means Your request for Quotes for the Contracted Service, which request is made by You through the Referral Service.

"Service Provider" means an independent third-party service professional agreeing to provide Contracted Services to You through the Referral Service.

"Web" means the public internet.

"Website" means any of the websites operated by 118 for the provision of the Referral Services.

"You" means You, the end user of the Referral Service. "Your" shall be construed accordingly.

3. Referral Service Availability

You acknowledge that interruptions in the Referral Service and/or other events may occur that are beyond the control of 118, and that 118 shall not be responsible for any data lost while transmitting information on the Web or otherwise. While 118 aims to make the Referral Service accessible at all times it may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of 118, access to the Referral Service may be interrupted, suspended or terminated from time to time.

4. Making a Service Enquiry; Acceptance and Payment

118 endeavours to deal with reputable Service Providers who are licensed to provide the applicable Contracted Services as may be required by applicable laws. 118 accepts no responsibility or liability for the quality or quantity of the Contracted Services executed by any Service Provider.

After You submit a Service Enquiry via the Referral Service, You will be provided with a Quote. You are under no obligation to accept the Quote. All Quotes are exclusive of VAT and are quoted in British (Sterling) Pounds.

If you accept the Quote, 118 will then take your payment details and process your payment for the Contracted Services. Acceptance of the quote and your payment information represents an agreement between You and 118 (on behalf of the Service Provider) to provide the Contracted Services.

Booking of the Contracted Services is subject to availability. Once 118 successfully processes your payment, 118 will contact a Service Provider to book the Contracted Service. If the Contracted Service is available, the booking will be confirmed and 118 will send you a confirmation and a booking reference number.

If no Service Provider is available to provide Contracted Services in response to your Service Enquiry, You will be notified of the lack of availability and 118 may offer to refer You to alternative Service Providers. If 118 is unable to provide (or you do not accept) an available booking through an alternative Service Provider, 118 will refund your payment.

Your incorrect contact information and personal details may lead to problems or delays in receiving a Quote or in receiving the Contracted Services, so please ensure that all such information provided through the Referral Service, including physical address, e-mail address and telephone number, is correct.

You agree to inform 118 if any details regarding Your Service Enquiry change, or if your Service Enquiry is no longer relevant, prior to Your receipt of a Quote therefor.

You agree not to misuse the Referral Service. Misusing the Referral Service includes submitting unfair or fake Service Enquiries, providing false information in a Service Enquiry and submitting Service Enquiries for services not supported by the Referral Service or that are prohibited by law.

5. Cancellation

As a consumer, You have the right to cancel Your contract made through the Referral Service for Contracted Services during a period of seven (7) working days (where a working day is any day that is not a Saturday, Sunday or English or public holiday) starting from the day on which you made payment for the Contracted Services, provided that the performance of the Contracted Services has not yet commenced. If you wish to cancel, please contact 118 through the medium of the Referral Service on which You made the related Service Enquiry.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any agreement for Contracted Services that is based on inaccurate information. In addition, 118 reserves the right to cancel any Service Enquiries which are incomplete, unconfirmed or which contain false, inconsistent or vague information.

118 and the Service Providers reserve the right to cancel any agreement for Contracted Services at any time and, upon any such cancelation, You will be refunded any amount previously paid to 118 through the Referral Service, such refund to be pro-rated for any period of time for which the Contracted Services were actually provided.

6. Equipment, Account Management and Security

You are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed to access and use the Referral Service and You will be solely responsible for all charges related thereto. 118 shall not be liable for any damage to Your equipment resulting from Your use of the Referral Service.

You may be required to create an account in order to use the Referral Service. This may be required so we can provide You with easy access to view Your bookings for Contracted Services, modify Your preferences, and to ensure permissible use of the Referral Service.

You are responsible for protecting the confidentiality of Your password(s), if applicable.

7. Your Use of the Website

You shall ensure that Your use of the Website and any other aspect of the Referral Service will at all times be in accordance with all applicable laws. If using the Website, You agree not to post or transmit through the Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without 118's express prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by You that in 118's sole discretion restricts or inhibits any other end user of the Website from using or enjoying the Website is strictly prohibited. You agree not to use the Website to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of other end users of the Website to become users of other on- or offline services directly or indirectly competitive or potentially competitive with 118.

The foregoing provisions of this Section 7 apply equally to and are for the benefit of 118, its Affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

8. Intellectual Property

All content located on or in the Website is the exclusive property of 118 or is used with the express permission of the copyright and/or trademark owner. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THE WEBSITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF 118 IS STRICTLY PROHIBITED. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject You to civil and / or criminal penalties.

The Website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and other content of 118 protected by copyright. 118 owns a copyright in the selection, coordination, arrangement and enhancement of all such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for Your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of 118 and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that You do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Website shall not be deemed to be in the public domain but rather the exclusive property of 118, unless such trademark is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of 118, unless otherwise stated.

You shall not upload, post or otherwise make available through the Referral Service (on the Website or otherwise) any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. 118 does not have any express burden or responsibility to provide You with indications, markings or anything else that may aid You in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website or other medium of the Referral Service, You warrant that the owner of such material has expressly granted 118 the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant 118 the right to edit, copy, publish and distribute any material made available through the Referral Service (on the Website or otherwise) by You.

The foregoing provisions of Section 8 apply equally to and are for the benefit of 118, its Affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

9. Warranties

EXCEPT FOR (I) THE WARRANTIES WHICH ARE STATED IN THESE TERMS AND CONDITIONS AND (II) WARRANTIES WHICH 118 IS OTHERWISE REQUIRED TO PROVIDE TO YOU BY LAW (WHICH ARE KNOWN AS YOUR "STATUTORY RIGHTS"), NO OTHER WARRANTIES ARE PROVIDED BY 118 IN RELATION TO THE REFERRAL SERVICES, THE SERVICE PROVIDERS OR THE CONTRACTED SERVICES.

ALL OTHER WARRANTIES WHICH CAN BE EXCLUDED BY LAW ARE HEREBY EXCLUDED BY 118 TO THE MAXIMUM EXTENT PERMISSIBLE.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE REFERRAL SERVICE, ANY SERVICE PROVIDER AND ANY CONTRACTED SERVICES IS AT YOUR OWN RISK. NEITHER 118, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT USE OF THE REFERRAL SERVICE OR WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE REFERRAL SERVICE, THE SERVICE PROVIDERS OR ANY CONTRACTED SERVICE; (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION OR SERVICE PROVIDED THROUGH THE REFERRAL SERVICE; (III) ANY CONTRACTED SERVICE, OR (IV) THE ACTIONS OF ANY SERVICE PROVIDER.

10. Liability

You acknowledge and accept that the applicable Service Provider, not 118, is solely responsible for providing any Contracted Services. The applicable Service Provider, not 118, is fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by You with respect to the Contracted Services obtained from such Service Provider.

You further acknowledge and accept that 118 shall not be liable to You for the non-performance or any default of any Service Provider. 118's sole role in Contracted Services is as a marketing agent for the Service Provider, and the applicability and compliance of the Service Providers and the Contracted Services with any relevant statute or code is solely determined and consummated by the Service Providers, and 118 has no role in such determination or action on the part of the Service Providers.

NOTHING IN THIS SECTION OR ELSEWHERE IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE THE LIABILITY OF ANY PARTY FOR (I) DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE; (II) FRAUDULENT MISREPRESENTATION; OR (III) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW.

SUBJECT TO THE FOREGOING, 118 AND ITS AFFILIATES’ AGGREGATE LIABILITY IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND BREACH OF STATUTORY DUTY HOWSOEVER ARISING), MISREPESENTATION (WHETHER INNOCENT OR NEGLIGENT), RESTITUTION OR OTHERWISE, ARISING IN CONNECTION WITH EITHER THE BREACH OR THE PERFORMANCE OR CONTEMPLATED PERFOMRANCE OF THIS AGREEMENT AND THE REFERRAL SERVICES SHALL IN ALL CIRCUMSTANCES BE LIMITED TO AN AMOUNT EQUIVALENT TO THE TOTAL CHARGES PAYABLE BY YOU TO 118 UNDER THIS AGREEMENT.

FOR THE AVOIDANCE OF DOUBT, AND AS MENTIONED ABOVE, NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS.

YOU ACKNOWLEDGE THAT 118 IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF SERVICE PROVIDERS, OTHER USERS OR OTHER THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

SUBJECT TO THE FOREGOING STATEMENTS, NEITHER 118 NOR ANY OF ITS AFFILIATES SHALL, IN ANY CIRCUMSTANCES, BE LIABLE WHETHER IN CONTRACT, TORT (INCLUDING FOR NEGLIGENCE AND BREACH OF STATUTORY DUTY HOWSOEVER ARISING), MISREPRESENTATION (WHETHER INNOCENT OR NEGLIGENT), RESTITUTION OR OTHERWISE, FOR ANY LOSS OR LIABILITY (WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES) UNDER OR IN RELATION TO THIS AGREEMENT OR THE REFERRAL SERVICES INCLUDING, WIHTOUT LIMITATION: (I) ANY LOSS OF PROFITS, BUSINESS, BUSINESS OPPORTUNITIES, REVENUE, TURNOVER, REPUTATION OR GOODWILL; (II) LOSS OF ANTICIPATED SAVINGS OR WASTED EXPENDITURE (INCLUDING MANAGEMENT TIME AND PRE-CONTRACT EXPENDITURES); (III) ANY LOSS OR LIABILITY UNDER OR IN RELATION TO ANY CONTRACT THAT YOU MAY HAVE ENTERED INTO; (IV) ANY DAMAGES CAUSED BY OR ARISING OUT OF (A) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD; (B) THE USE OF OR INABILITY TO USE THE REFERRAL SERVICE; (C) ANY SERVICE PROVIDER’S FAILURE TO COPMPLY WITH APPLICABLE LAWS; (D) ANY SERVICE PROVIDER’S PROVISION OF THE CONTRACTED SERVICES; OR (V) ANY OTHER DIRECT OR INDRECT LOSS OR DAMAGE IN CONNECTION WITH THE REFERRAL SERVICES OR THIS AGREEMENT, REGARDLESS OF THE FORM OR ACTION.

IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER 118, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS SHALL BE LIABLE, REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE INFORMATION PROVIDED BY THE SERVICE PROVIDERS IN CONNECTION WITH THE REFERRAL SERVICE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO YOU, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING WITHOUT LIMITATION LOST PROFITS, PUNITIVE OR INDIRECT OR CONSEQUENTIAL DAMAGES.

118 IS NOT RESPONSIBLE FOR ANY CONTENT THAT YOU, ANOTHER USER, SUBSCRIBER, OR AN UNAUTHORIZED USER MAY POST THROUGH THE REFERRAL SERVICE (ON THE WEBSITE OR OTHERWISE). ANY CONTENT THAT IS POSTED OR UPLOADED THAT IS OR MAY BE DEEMED UNSUITABLE CAN AND MAY BE TAKEN DOWN BY 118. FURTHERMORE, 118 RESERVES THE RIGHT TO EDIT, CHANGE, ALTER, DELETE AND PROHIBIT ANY AND ALL CONTENT THAT IT DEEMS UNSUITABLE IN ITS SOLE DISCRETION.

11. Indemnity

You agree to defend, indemnify and hold harmless 118, its Affiliates and their respective directors, officers, employees and agents from and against all claims, damages (including consequential and incidental damages) and expenses, including without limitation, attorney's fees, arising out of or in any way connected to Your use of the Website, the Referral Service and the Contracted Services.

12. Changes

118 shall have the right at any time to change or discontinue any aspect or feature of the Referral Service including, but not limited to, content (including the Service Providers and the availability of Contracted Services), hours of availability and equipment needed for access or use. Further, 118 may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

118 reserves the right at all times to discontinue or modify this Agreement as we deem necessary or desirable without prior notification to You.

We suggest that You re-read this Agreement from time to time in order that You stay informed as to any such changes. If we make changes to this Agreement and You continue to use the Referral Service, You will be deemed to have agreed to any such changes. Any deletions or modifications to this Agreement shall be effective immediately upon 118 posting them on the Website. Any use by You of the Referral Service after such notice shall be deemed to constitute acceptance by You of such modifications.

13. Monitoring.

118 shall have the right, but not the obligation, to monitor the content of the Website at all times, including any chat rooms and forums that may hereinafter be included as part of the Referral Service, to determine compliance with this Agreement and any operating rules established by 118, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, 118 shall have the right to remove any material that 118, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

14. Privacy

You acknowledge that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") with respect to the Referral Service and the Service Providers are public and not private communications, and that, therefore, others may read Your communications without Your knowledge. 118 does not control or endorse the content, messages or information found in any Community, and, therefore, 118 specifically disclaims any liability concerning the Communities and any actions resulting from Your participation in any Community, including any objectionable content. Generally, any communication which You post to 118 (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by 118 as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Website, You grant 118 the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose.

Information which you submit as part of the Referral Service process will be used solely to provide Quotes from Service Providers, to make a booking for a Contracted Service, and to contact you regarding your Service Request; your information may be used for any other purpose for which you have provided consent. Only information submitted by you that is required to be transmitted to the Service Provider in order for the Service Provider to undertake the Contracted Service will be shared with the Service Provider. Your personal information will not be shared with any third party without your consent. Your payment details will not be shared with the Service Provider or any other third party.

15. License Grant

By posting communications on the Website, You shall be deemed to have granted to 118 a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

16. Termination

118 may terminate this Agreement and/or the continued provision of the Referral Services at any time.

Without limiting the foregoing, 118 shall have the right to immediately terminate any of Your passwords or accounts in the event of any conduct by You which 118, in its sole discretion, considers to be unacceptable, or in the event of any breach by You of this Agreement. 118 reserves the right to decline your access to the Referral Services if You act in breach of this Agreement. If 118 or any of its Affiliates considers there to be a risk of liability or loss to 118, any of its Affiliates or to any Service Provider, 118 may take any action it deems necessary to prevent such a liability or loss from occurring.

17. Survival

The provisions of this Section 17 as well as Sections 1, 2, 5, 6, 7, 8, 9,10, 11, 12, 13, 14, 15, 16, 18, 19, 20, and 21 will survive termination of this Agreement.

18. Third Party Content

118, similar to any Web service provider, is a distributor (and not a publisher) of content supplied by third parties and end users. Accordingly, 118 has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including Service Providers, or any other end users are those of the respective author(s) or distributors, and not of 118. Subject to Sections 10 and 11, neither 118 nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.

In many instances, the content available through the Referral Service represents the opinions and judgments of the respective Service Provider, end user, or other user not under contract with 118. 118 neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made through the Referral Service (on the Website or otherwise) by anyone other than authorized 118 employee spokespersons while acting in official capacities.

Under no circumstances will 118 be liable for any loss or damage caused by Your reliance on information obtained through the Referral Service unless we have acted fraudulently or recklessly. It is Your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through the Referral Service.

The Website may contain links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to You and not as an endorsement by 118 of the contents on such third-party sites and 118 hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If You decide to access linked third-party Web sites, You do so at Your own risk. Unless You have executed a written agreement with 118 expressly permitting You to do so, You may not provide a hyperlink to the Website from any other website. 118 reserves the right to revoke its consent to any link at any time in its sole discretion.

19. Miscellaneous

This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default.

The section headings used herein are for convenience only and shall be of no legal force or effect.

If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.

Except where provided in this Agreement to the contrary, a person who is not a party to this Agreement may not enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999. You agree that any right which is stated in these Terms and Conditions which is stated to be for the benefit of any Affiliate of 118 or any other party may be directly enforced against you by that Affiliate or other party pursuant to the terms of the Contracts (Rights of Third Parties) Act 1999.

The consent of 118's Affiliates or any other third party is not necessary for any variation (including any release or compromise in whole or in part of any liability) or termination of this Agreement.

118 reserves the right to assign or sub-contract any or all of its rights and obligations under this Agreement.

118 shall not be deemed to be in breach of any obligations under this Agreement or otherwise be liable to You for any damage, delays or non-performance directly or indirectly caused by any cause or event outside of 118’s control, including but not limited to, breakdown of plant or machinery, third party or industrial action, shortage of materials, failure or delay in receiving supplies, act of war or terrorism or any other causes beyond 118’s reasonable control.

20. Customer Support

If You wish to contact us on matters related to this policy, or any other matter related to the Referral Services (including customer service inquiries), You can reach us using the contact details set forth below:

118//Media Limited
Sterling House
Malthouse Avenue
Cardiff Gate Business Park
Cardiff CF23 8RA
Phone: 08000 118 012
Fax: 02920 548030

21. Governing Law

This Agreement shall be governed by English Law and subject to the exclusive jurisdiction of the Courts of England and Wales.

Date of last update: November 2, 2012