About us

Every month, 118 118 connects millions of people to the information and services they need. Day and night, our helpful and courteous staff are on hand to deliver crucial information to our customers as quickly and as accurately as possible.

We offer a variety of ways for our customers to get the answers they need. As well as calling us, customers can text questions to 118 118, use our free online directory at www.118118.com, and take advantage of our apps to connect in the way that is most convenient for them.

We also offer a range of additional services including train times, cinema listings, category enquiries and responses to virtually any answerable question. Added benefits include unlimited requests for numbers, as well as texts for mobile customers.

Our expertise and reach is truly international. 118 118 has sister services in France (118 218), Switzerland (1818), Ireland (11850), and Austria (118 811) making our family the most popular and largest provider of Directory Assistance services in Europe.

As a subsidiary of kgb, the company is part of the largest independent directory assistance supplier in the world and consistently ranks among the best in the industry on all aspects of customer service.

We look forward to serving you.

Where We Are


Marketing, Commercial Team (118 118)

For 118 118 Customer Care please call 0800 3891 118

Telephone: 08000 118 310 
Email: londonoffice@118118.com
Address: 2nd Floor 21-22 Warwick Street, London W1B 5NE


Warwick Street is located just off of Regent Street and the entrance to our office is on street level next to NOPI restaurant

The nearest tube stations are Oxford Circus (For the Bakerloo, Victoria and Central Lines) and Piccadilly Circus (For the Bakerloo and Piccadilly Lines)

All major London stations have tube links to nearby stations.

  • Paddington - Bakerloo Line to Oxford Circus or Piccadilly Circus
  • Victoria - Victoria Line to Oxford Circus
  • Euston - Victoria Line to Oxford Circus
  • Kings Cross - Victoria Line to Oxford Circus

Click here to see a map online.


Telephone: 029 2054 8000 Fax: 029 2054 8030 Email: cardiffreception@118118.com Address: Fusion Point Dumballs Road Tresillian Terrace Cardiff CF10 5DA

Customer Care

Contact the number below or email us if you have any queries about 118 118 directory enquiries.

Telephone: 0800 3891 118 Fax: 029 2054 8007 Email: customer.care@118118.com

Directions by car on M4

At junction 33, take the A4232 exit to Airport/Penarth/Barry/Cardiff West. At the roundabout, take the 1st exit onto A4232 heading to Cardiff West/Barry/Airport/Penarth. After approx 6 miles, take the B4267 exit. At the roundabout, take the 2nd exit onto Hadfield Rd. After 0.9 miles, turn left onto Penarth Rd/A4160. After 1 mile, turn right onto Tresillian Terrace. Continue onto Dumballs Rd and 118 118 TNUK building is on the left.

Directions by train

From London Paddington to Cardiff Central Station - Exit the station at the rear entrance and head towards to the Lloyds Banking Group building (approx 3 minutes walk). Tresillian Terrace runs down alongside the Lloyds building and you’ll find 118 118 TNUK on the left hand side (approx. 2 minutes walk).

Phone Directory

Find out about our Telephone Directory. Information from our UK Business and Residential Listings at www.118118.com

118118.com is part of a directory business with a difference ... we don't print telephone directories. Aside from saving forests of trees, this means that we offer instant access to up to date information. This commitment has made us the largest provider of branded directory assistance services in Europe and the largest independent provider of outsourced directory assistance services in the United States.

We have expanded our service offerings beyond traditional telephone directories, to include enhanced information and help services, such as call completion, movie listings and train schedules. We answer literally hundreds of millions of calls each year from callers in the UK, France, Ireland, Switzerland, Austria, Italy and US.

Today people prefer using the internet and directory enquiries services, because phone books are always out of date and do not contain the many more numbers listed in the dynamic electronic systems of 118118.com and 118 118. Plus, a telephone directory is only specific to a region while people's friends and family are increasingly dispersed across the country.

Today's lifestyle means we're all on the move, and living at a faster pace. We all need information like telephone numbers at our fingertips. The value for money when using 118118.com (free) and 118 118 (pay per call) is a great fit in people's busy lives. It's made us Britain's most memorable number, to the extent that when people see 118, they think 118 118.

But right now you are on 118118.com - so why not bookmark it?


We welcome enquiries from journalists. Please contact our press office by emailing press.office@118118.com

The Number UK Ltd
2nd Floor
21-22 Warwick Street

For our latest press release, please click here

Our Products

118 118 At Your Service

When it comes to finding numbers, we're the professionals. But that's not all we can do for you. We can find as many numbers as you need in one call and we'll put you straight through if you don't have a pen. We give you a range of choices as to how you get the information you need.

Our flagship 118 118 service is the fastest way to get what you need, but we also offer lower cost alternatives for those of you who are more concerned about cost than speed.

We can even tell you what films are on at your local cinema and give you show times. We can tell you what time your next train leaves or help you with driving directions for a road trip.

  • Search for all the UK and international numbers you ask for in one call
  • Find you the business you want and tell you how close it is to where you are
  • Expertly search for business numbers or addresses even if you only have a small amount of information
  • Put you straight through to the number you want whether it is in the UK or overseas
  • Tell you what's on and locate your cinema, give you the times and even tell you who's in each movie
  • Give you departure and arrival times from the national train timetable Tell you the nearest train or tube station to your destination

And if you call us from a mobile, we'll always text you the numbers you need and for free, so you don't have the usual scramble for a pen and paper!

What Does it Cost to Use 118 118?

Calls to 118 118 cost £4.49 per call plus £4.49 per minute, (minimum 60 second charge applies) inc vat. This is the service charge. In addition you will be charged an access charge per minute by the company that bills you for calls.

By adding together the service charge and the access charge, you’ll know exactly how much your call has cost you.

Ofcom introduced the service and access charge pricing regime in 2015 with the aim of making it easier for you to understand how much you’re paying for each call by splitting the retail price into two parts. 

A service charge – This is set by the company which operates the number you are calling, like us at 118 118.

An access charge – This is set by your telephone network company and will be a charge per minute.

118 118 does not control the level of the access charges applied by the company that bills you for your calls nor do we profit from them.

To help you find out accurately what you will be charged for access charges, we have provided links to the pages provided by the main telephone companies that bill our callers:

We always send mobile callers a text of the number you have requested. So if you choose not to be put straight through, you can easily connect via the texted message. This could save you money.

118 118 aims for ‘no surprises’ for our customers. We have an inbuilt feature which cuts longer calls off  to limit the maximum service charge you could incur. This is to help reduce the small number of instances where customers receive an unexpectedly high charge for using our services for long calls.

118 118: 3rd Party Market Survey

When calling 118 118, our agents may ask if you wish to be contacted to take part in some market research using the following question; “In the future, we would like to contact you to take part in some market research, is that ok”.  If you say yes, our agents will follow up with, “Thank you. If you require further detail about the research, please see our Privacy Policy on www.118118.com“.

The market research is being undertaken to help us understand our customers’ experience of 118 118.

If you agree that we can contact you by providing your opt-in permission to our agents, then your phone number will be passed to a 3rd party called 2CV, who is undertaking the market research survey on our behalf. Your phone number will be sent securely to 2CV who will aim to contact you within approximately 21 days of your call to 118 118 to run through a short 10 minute telephone interview with you. You do not have to take part in the telephone interview and can choose to decline participation. You can also opt-out of being contacted by 118 118 by calling 118 118 Customer care to ensure that we do not contact you again. 2CV will only store your phone number for the purpose of the market survey and will delete it 28 days after the end of the project, once the survey is completed or you decline taking part.

When collecting your permission to contact you in the future, 118 118 is storing your phone number details in a secure location and will only use them for market research purposes as per the question “In the future, we would like to contact you to take part in some market research, is that ok?. We also store the recording of the 118 118 call where your opt-in permission was obtained. You are able to be removed from the opt-in database at any time by contacting our Customer Care team directly on 0800 3891 118 from 9am to 6pm Monday to Friday.

Your opt in permission will be stored within our database for 182 days, after which time it will be deleted.

The way in which 118 118 is collecting your opt-in consent complies with all current data regulations including GDPR (General Data Protection Regulations). For more information, please visit our Privacy Policy located at http://www.118118.com/Privacy-Policy.

118 811 - Our Little Number

118 811 is a simplified and low cost version of our directory service. One search = one fixed fee

Calls to 118 811 cost £1 per call plus your telephone company’s network access charge.

You Can Text Us Too

That's right, you can use a text message to ask us all the usual things, be it cinema listings, train times or simply to find out that number. But now you can also ask us about sports scores, weather updates or even film trivia.

- Need the score for the big game?
- Want to know this week's lottery results?
- Maybe you just need help on the pub quiz?
- It could be you are somewhere you can't talk, your signal is intermittent or you simply have a low battery?
- Want a price comparison on the latest LCD TV?

Text your question directly to us, you already know the number, its 118 118. We will text you back. Answers from 118 118 cost £3.50, standard network charges apply. Charges for texting other codes vary – please contact us at the email address below for further information.

When you are next out of the country and need information fast, you know who to turn to...text 118118. Whether you need a taxi in Paris, a hotel in Milan or a hairdresser in New York, we can help you even when you're not in the UK!

Other 118 Services We Offer

In addition to the services detailed above, we also offer a number of other 118 services you can call:


National directory enquiries with call completion and SMS

£4.49 per call plus £4.49 per minute, (minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge


International directory enquiries with call completion

£4.49 per call plus £4.49 per minute, (minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge


National directory enquiries with no call completion or SMS

£2 per minute (minimum 60 second charge applies) plus your telephone company’s network access charge.

Search 118118.COM

The 118 118 service is also available on the web at www.118118.com

On our website you can search for businesses and people and find train times. Searches are free and there is no limit to the number of searches you can make.

0800 118 Free

We are the only UK 118 provider to offer a wholly free telephone directory service for callers available on 0800 118 3733*
*terms and conditions apply

Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any ideas for product improvements or have concerns with any of our services please do not hesitate to contact the Customer Care department

  • Telephone: 0800 3891 118
  • Fax: 029 2054 8007
  • Email: customer.care@118118.com

We are open Monday to Friday between 8am to 6pm and have an answerphone available for evenings, weekends and Bank Holidays.