118 Offers

Please select one of the areas below to read our terms & conditions.

1. Definitions

The following terms when used in these 118118 Offers End User Terms and Conditions or any document referred to herein shall have the following meaning:

"Advertiser" means an Advertiser offering to sell goods and/or services at a discounted rate or to offer some other specified benefit to You via the Service.

"Agreement" means these 118118 Offers End User Terms and Conditions.

"Offer" means an Offer issued by The Number to you on behalf of an Advertiser which entitles you to purchase the Advertiser’s products and/or services at a discounted rate or to receive some other specified benefit.

"Service" means 118118 Offers, the service operated by The Number and its affiliates via the 118118 voice directory enquiry service, SMS messaging and the Website, consisting of information, content and advertising services provided on behalf of Advertisers. Where applicable in this Agreement any reference to usage, receipt or provision of the Service shall be deemed to include any access to and/or usage of the Website.

"The Number" means The Number (UK) Limited, a company registered in England and Wales with registered office at Sterling House, Malthouse Avenue, Cardiff Gate Business Park, CF23 8RA

"Web" means the public internet.

"Website" means any of the websites operated by The Number for the provision of the Service, including, but not limited to www.118.com.
"You" means you, the end user of the Service. "Your" shall be construed accordingly.

2. General

This Agreement sets out the terms and conditions that apply to the provision of the Service by The Number and by using the Service You agree to comply fully with it. You may only use this Service if you are 18 years of age or older. If you do not agree to this Agreement, or if you are under the age of 18, you should immediately refrain from using the Service.

3. Offer Redemption

The Offers made available to you via the Service are redeemable for the goods and/or services of a specific Advertiser. You acknowledge and accept that the Advertiser, not The Number, is the seller of the goods and services and is solely responsible for redeeming any Offer made available to You via the Service.
Your usage of Offers made available to You via the Service shall be subject to the following additional terms and conditions:

(i) Terms and Conditions for All Advertiser Offers

  • All Offers made available to you via the Service are promotional Offers that are subject to the terms and conditions of The Number and the participating Advertiser. This Agreement incorporates by reference any terms and conditions applicable to any specific Offer. In the event of any conflict between the terms and conditions expressly set forth in this Agreement and the terms and conditions applicable to any Offer, the express terms and conditions of this Agreement shall prevail.
  • As the issuer of the Offer the Advertiser is fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect you, whether caused in whole or in part by the Advertiser. Offers are redeemable in their entirety only and may not be redeemed incrementally.
  • Neither The Number nor the Advertiser is responsible for lost or deleted Offers.
  • Reproduction, sale or trade of an Offer is prohibited.
  • Any attempted redemption not consistent with these terms and conditions will render the Offer null and void.
  • Void to the extent prohibited by law.
  • The Offer (including, but not limited to, any discounts) expires at the end of the relevant advertising campaign or on the date specified in the Offer, whichever occurs first.

(ii) Terms and Conditions for Restaurant-Specific Offers

  • Use of restaurant-specific Offers for alcoholic beverages is at the sole discretion of the restaurant.
  • It is at the discretion of the restaurant to determine whether Offers can be combined with any other restaurant certificates, third party certificates, offers, or promotions.
  • Restaurant-specific Offers cannot be used for taxes, tips or prior balances, unless permitted by the restaurant.
  • Restaurant Offers are only valid for dine in only unless otherwise stated.

(iii) Terms and Conditions for Non-Restaurant Advertiser Offers

  • Offer may be applied only to merchandise sold by Advertiser, and may not be applied to shipping or handling charges.
  • Limit one (1) Offer per redemption. Only one Offer may be redeemed per person unless otherwise specified by Advertiser.
  • Offers cannot be combined with any other gift certificates, third party certificates, offers, or promotions, unless otherwise specified by Advertiser.

4. Service Availability

While The Number aims to make the Service accessible at all times it may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of The Number, access to the Service may be interrupted, suspended or terminated from time to time.

5. Equipment, Account Management and Security

You are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed to access and use the Service and you will be solely responsible for all charges related thereto. The Number shall not be liable for any damage to your equipment resulting from Your use of the Service.

6. Your Use of the Service

You agree that your use of the Service will at all times be lawful. You agree not to post or transmit through the Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without The Number's express prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by you that in The Number's sole discretion restricts or inhibits any other end user of the Service from using or enjoying the Service is strictly prohibited. You agree not to use the Website to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of other end users of the Service to become users of other on- or offline services directly or indirectly competitive or potentially competitive with The Number.
The foregoing provisions of this Section 6 apply equally to and are for the benefit of The Number, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

7. Intellectual Property

All content located on or in the Website is the exclusive property of The Number or is used with the express permission of the copyright and/or trademark owner. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THE WEBSITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF THE NUMBER IS STRICTLY PROHIBITED. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject You to civil and /or criminal penalties.

The Website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and other content of The Number protected by copyright. The Number owns a copyright in the selection, coordination, arrangement and enhancement of all such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of The Number and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Website shall not be deemed to be in the public domain but rather the exclusive property of The Number, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of The Number, unless otherwise stated.

You shall not upload, post or otherwise make available on the Website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. The Number does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted The Number the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant The Number the right to edit, copy, publish and distribute any material made available on the Website by you.

The foregoing provisions of Section 7 apply equally to and are for the benefit of The Number, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

"The Number" and "118118" are registered trademarks of The Number(UK) Ltd. All rights in respect of these trademarks are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.

8. No Warranties

YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. NEITHER THE NUMBER, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SERVICE.
THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF ADVERTISERABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

9. Liability

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. YOU SPECIFICALLY ACKNOWLEDGE THAT THE NUMBERIS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
IN NO EVENT SHALL THE NUMBER, OR ANY PERSON OR ENTITY INVOLVED IN PROVIDING THE SERVICE, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION SHALL, WITHOUT LIMITATION, APPLY TO ALL CONTENT ON THE WEBSITE.
IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER THE NUMBER, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE INFORMATION PROVIDED IN CONNECTION WITH THE SERVICE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO YOU, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING WITHOUT LIMITATION LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES.
THE NUMBERIS NOT RESPONSIBLE FOR ANY CONTENT THAT YOU, ANOTHER USER, SUBSCRIBER, OR AN UNAUTHORIZED USER MAY POST ON THE WEBSITE. ANY CONTENT THAT IS POSTED OR UPLOADED THAT IS OR MAY BE DEEMED UNSUITABLE CAN AND MAY BE TAKEN DOWN BY THE NUMBER. FURTHERMORE, THE NUMBER RESERVES THE RIGHT TO EDIT, CHANGE, ALTER, DELETE AND PROHIBIT ANY AND ALL CONTENT THAT IT DEEMS UNSUITABLE IN ITS SOLE DISCRETION.

10. Indemnity

You agree to defend, indemnify and hold harmless The Number, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney’s fees, arising out of your use of the Service.

11. Changes

The Number shall have the right at any time to change or discontinue any aspect or feature of the Service including, but not limited to, Offers made available through the Service, content, hours of availability and equipment needed for access or use. Further, The Number may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
The Number reserves the right at all times to discontinue or modify this Agreement as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this Agreement from time to time in order that you stay informed as to any such changes. If we make changes to this Agreement and you continue to use the Service, you will be deemed to have agreed to any such changes. Any deletions or modifications to this Agreement shall be effective immediately upon The Number posting them on the Website. Any use by you of the Service after such notice shall be deemed to constitute acceptance by you of such modifications.

12. Monitoring

The Number shall have the right, but not the obligation, to monitor the content of the Website at all times, including any chat rooms and forums that may hereinafter be included as part of the Service, to determine compliance with this Agreement and any operating rules established by The Number, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, The Number shall have the right to remove any material that The Number, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

13. Privacy

You acknowledge that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read your communications without your knowledge. The Number does not control or endorse the content, messages or information found in any Community, and, therefore, The Number specifically disclaims any liability concerning the Communities and any actions resulting from your participation in any Community, including any objectionable content. Generally, any communication which you post to The Number (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by The Number as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Website, you grant The Number the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose. For more information see The Number's Privacy Policy.

14. License Grant

By posting communications on or through the Website, you shall be deemed to have granted to The Number a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

15. Termination

The Number may terminate this Agreement and/or the provision of the Service at any time. Without limiting the foregoing,

16. Survival

The provisions of Sections 1-3, 5-14 and 16-18 shall survive termination of this Agreement.

17. Third Party Content

The Number, similar to any Web service provider, is a distributor (and not a publisher) of content supplied by third parties and End Users. Accordingly, The Number has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other end users are those of the respective author(s) or distributors) and not of The Number. Neither The Number nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its Advertiserability or fitness for any particular purpose.

In many instances, the content made available through the Service represents the opinions and judgments of the respective information provider, end user, or other user not under contract with The Number. The Number neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on The Number by anyone other than authorized The Number employee spokespersons while acting in official capacities. Under no circumstances will The Number be liable for any loss or damage caused by your reliance on information obtained through The Number. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through The Number.

The Website may contain links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by The Number of the contents on such third-party sites and The Number hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk. Unless you have executed a written agreement with The Number expressly permitting you to do so, you may not provide a hyperlink to the Website from any other website. The Number reserves the right to revoke its consent to any link at any time in its sole discretion.

18. Miscellaneous

This Agreement, along with the terms and conditions applicable to any specific Offer, constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall be of no legal force or effect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.

19. Customer Support

If you wish to contact us on matters related to the Service (including customer service inquiries), you can reach us using the contact details set forth below:

The Number (UK) Ltd.
Sterling House Malthouse Avenue
Cardiff Gate Business Park
Cardiff
CF23 8RA

Phone: 02920 548000
Fax: 02920 548030
Email: customer.care@118118.com

20. Governing Law

This Agreement shall be governed by English Law and subject to the exclusive jurisdiction of the Courts of England and Wales.