Please select one of the areas below to read our terms & conditions.
1.1 In this Agreement the following terms and expressions shall have the following meanings, unless the context requires otherwise:
"Agreement" means these terms and conditions.
"Intellectual Property Rights" means patents, design rights, trade marks, copyright, database rights, semiconductor topography rights, whether present or future, registered or unregistered, and all applications for any of such rights together with any similar rights of whatever nature subsisting throughout the world.
"Number" means information concerning the name, address and the telephone number of a subscriber to telephony services in the United Kingdom.
"Service" means the directory enquiry service offered by The Number UK Limited to customers in the United Kingdom who dial the access number 0800 1183733 and/or such other access number(s) as We may determine from time to time.
"Us/We/Our" means The Number UK Limited, the provider of the Service.
"You/Your" means you, the customer accessing or using the Service.
2. Application of this Agreement
2.1 The terms and conditions of this Agreement apply to each use by You of the Service, and by accessing or using the Service You agree to be bound by them.
3. Your use of the Service
3.1 You are responsible for obtaining all necessary equipment and telecommunications services required to access and use the Service.
3.2 You may not use the Service in any improper or unlawful manner or in breach of any legislation, regulatory requirement or licence that applies to You.
3.3 We provide the Service to You solely for Your own personal, non-commercial use. You may not reproduce, resell or redistribute the Service, any Number(s) or other information derived from it, to any third party whatsoever.
4. Service Provision
4.1 We provide the Service only to persons who access it via telephone calls originating in the United Kingdom to Our access number 0800 1183733 and/or such other access number(s) as We may determine in the future.
4.2 We will use Our reasonable endeavours to provide the Service accurately. Each Number will be communicated to You by automatic number readout or such other method as We may determine in the future.
4.3 You acknowledge and accept that, by accessing and using the Service, you will be played one or more pre-recorded advertising messages. We may also provide You with an opportunity to call connect to a third party advertiser during or at the end of a call.
5. Data Protection
5.1 You acknowledge and agree that for billing purposes We may store and pass on to the relevant network operator information about:
5.1.1 the identity details of any telecommunications line (whether fixed or mobile) used to access the Service; and
5.1.2 the duration of the call in which You access the Service and that of any subsequent call connected by use of the Service.
5.2 You acknowledge that Your use of the Service (and in particular Your retention, recording or use of any Numbers) may be governed by the provisions of the Data Protection Act 1998 or other applicable data protection legislation in force in the European Union.
5.3 You have the right to access the information that We hold about You. In order to do this please make a written application to Data Protection Officer, The Number UK Limited, Sterling House, Malthouse Avenue, Cardiff CF23 8RA. We may require You to provide verification of Your identity and to pay an administrative fee to provide a copy of the information that We hold. Please note that in certain circumstances We may withhold access to Your information where We have the right to do so under current data protection legislation.
6. Charges for the Service
6.1 Access to and use of the Service is free of charge from UK landline and mobile networks.
7. Intellectual Property Rights
7.1 All Intellectual Property Rights in the Service belong to Us or Our licensors and nothing in this Agreement operates to transfer any such Intellectual Property Rights to You.
8. Suspension of Service
8.1 We may suspend the Service at any time without notice to You; (a) for maintenance or other operational reasons; (b) in the case of an emergency, or (c) as a result of a force majeure event in accordance with clause 11; (d) for any other reason We deem necessary.
9.1 We may terminate this Agreement or the Service at any time for any reason as We see fit.
10. Limitation of Liability
10.1 We do not limit Our liability for death or personal injury resulting from Our negligence.
10.2 Subject to clause 10.1, We will not be liable to You whether in contract, tort or otherwise for any loss of revenues, profits, the use of money, goodwill, or anticipated savings, for any loss or destruction of data or (without limitation) for any indirect or consequential loss or damage of any kind, whether any such loss is reasonably foreseeable or not arising in connection with the Service for any reason (including any inaccuracies in any Number given).
10.3 You acknowledge that any information supplied by Us through the Service is derived from databases and directories supplied to Us by third parties. You also acknowledge that many subscribers to telephony services in the United Kingdom do not permit their Numbers to be made available to directory enquiry services, and accordingly the databases and directories used by Us cannot list all Numbers in use in the United Kingdom. Subject to clause 10.1, We accept no liability for any loss attributable to or caused by any unavailability or inaccuracy in any Number.
11. Force Majeure
11.1 We will not be obliged to carry out any obligation under this Agreement where performance of such obligation is prevented due to any cause beyond Our reasonable control including but not limited to Acts of God, storm, earthquake, inclement weather conditions, fire, flood, war, industrial action, lockout, default or failure of a third party, or governmental action, failure or shortage of power supplies, labour shortage, the act or omission of highways or railways authorities or telecommunications operators.
12.1 We have the unrestricted right to assign, licence or otherwise dispose of Our rights and obligation (in whole or in part) under this Agreement.
13.1 We may vary the terms and conditions of this Agreement at any time. We will ensure that the most recent version of these terms and conditions is made available on the internet at http://www.118.com. Such change shall take effect from the date that the variations are posted on the internet.
14.1 Failure by either party to enforce any of its rights under this Agreement is not to be taken as or deemed to be a waiver of that right unless the waiving party acknowledges the waiver in writing.
14.2 This Agreement is not intended to be for the benefit of, and shall not be exercisable by any person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.3 Any part or all of any clause of this Agreement that is unenforceable or illegal is to be severed from this Agreement and does not affect the enforceability of the remaining provisions of this Agreement.
14.4 The warranties, exclusions and the other express provisions of this Agreement set out the full extent of Our obligations and liabilities concerning its subject matter. You will have no remedy in respect of any untrue statement made to You upon which You relied in entering into this Agreement (unless the person making such untrue statement knew it to be untrue at the time it was made) other than any remedy You may have for breach of the express terms of this Agreement. Accordingly, any warranties, conditions or other terms in this regard which might but for this clause 14.4 have effect between the parties or which might otherwise be implied into this Agreement or any collateral contract (including without limitation any implied terms of satisfactory quality or fitness for purpose) whether by statute, common law or otherwise are hereby excluded to the maximum extent permitted by law.
14.5 This Agreement is governed by the laws of England and Wales and the parties agree to submit disputes in connection with this Agreement to the exclusive jurisdiction of the English Courts